Cancellation policy

Orders are processed within 24–48 hours (excluding weekends and public holidays).

You will receive tracking information once your order has been dispatched.

We ship via Australia Post.

Delivery timeframes vary by location and are typically 2–7 business days.

International orders are shipped via tracked postal services.

Delivery timeframes vary by destination and customs processing.

Import duties, taxes, and tariffs (if applicable) are the responsibility of the customer.

Once dispatched, shipping timeframes are controlled by the carrier.

If your parcel is significantly delayed, contact us and we will assist in lodging an enquiry with the carrier.

Please ensure your shipping details are correct at checkout.

Shepherd Australia is not responsible for parcels lost due to incorrect address information provided at purchase.

Signature requirements may apply depending on location and service selected.

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