Shipping policy
Processing Time
Orders are processed within 24–48 hours (excluding weekends and public holidays).
You will receive tracking information once your order has been dispatched.
Domestic Shipping (Australia)
We ship via Australia Post.
Delivery timeframes vary by location and are typically 2–7 business days.
International Shipping
International orders are shipped via tracked postal or courier services.
Delivery timeframes vary by destination and customs processing.
Orders shipped outside Australia may be subject to import VAT, duties, and customs clearance fees, which are payable by the customer upon delivery.
If an order is refused due to unpaid customs charges, any return shipping fees, customs charges, or carrier handling fees incurred will be deducted from the refund.
Orders shipped to the United States include duties and import taxes calculated at checkout.
Lost or Delayed Parcels
Once dispatched, shipping timeframes are controlled by the carrier.
If your parcel is significantly delayed, contact us and we will assist in lodging an enquiry with the carrier.
Incorrect Address
Please ensure your shipping details are correct at checkout.
Shepherd Australia is not responsible for parcels lost due to incorrect address information provided at purchase.
Signature on Delivery
Signature requirements may apply depending on location and service selected.